FacebookGoogle +

Call us for all your car needs! 616-399-6522
616.399.3385

Se Habla Espanol

PARTS PLUS

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • CARQUEST
  • Parts Plus
  • BBB Accredited Business
  • Car Care Aware

Testimonials

  • im and his staff do great work and get it done fast. Very satisfied with the service and price. They were able to get my car back on the road on very short notice. I will be going back to see them soon for some preventative maintenance. Thanks guys!
    -Chris S.

  • Highly recommended. I have been having Beechwood Automotive service my vehicles for 5 or 6 years now. Jim has always gone the extra mile to earn my business. From oil changes to mechanical repairs, he has always given fast service at an affordable price.
    -Anonymous

  • Fast, courteous, & reliable service. I have been going to Beechwood Automotive for several years and am extremely satisfied. I feel comfortable going to Beechwood and do not worry about being taken advantage of like I have at some other places.
    -Anonymous

  • Excellent! Jim is very knowledgeable and thorough. He gathered as much information from me as he could about what the vehicle was doing, and quickly had an idea of what might be the problem. While he spent a lot of time with my vehicle (it was a bit of a stumper), he did not charge me an arm and a leg to do so. I appreciated his honesty and did not feel like I was being taken advantage of at all. I would definitely recommend Beechwood Automotive to my friends and family.
    -Kelly M.

  • very honest people. very friendly. my car was broke down. i brought it to them. they had me fixed up in no time. fast and cheap. very happy i would recommend them to everyone. defiantly going back. thanks Jim
    -Kevin F.