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RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.


Did you know?
  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Our aftermarket parts meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.


http://www.righttorepair.org/



ASSOCIATIONS

  • CARQUEST
  • Parts Plus
  • BBB Accredited Business
  • Car Care Aware

Testimonials

  • I always receive excellent service here and the prices are fair. Jim is a small business owner who cares about his employees and customers and they won't try to give you services you don't need or tell you something needs repairing or replacing unless it does.
    -Ashley F. - Near Holland, MI

  • Friendly and honest.
    -Chris B. - Near Holland, MI

  • Great people and service!
    -Bryan F. - Near Holland, MI

  • The crew at Beechwood Auto provides good service at a good price. They are knowledgeable and informative, and aren't pushy salesmen. I have taken cars here multiple times.
    -Matt D. - Near Holland, MI

  • im and his staff do great work and get it done fast. Very satisfied with the service and price. They were able to get my car back on the road on very short notice. I will be going back to see them soon for some preventative maintenance. Thanks guys!
    -Chris S. - Near Holland, MI

  • Highly recommended. I have been having Beechwood Automotive service my vehicles for 5 or 6 years now. Jim has always gone the extra mile to earn my business. From oil changes to mechanical repairs, he has always given fast service at an affordable price.
    -Anonymous - Near Holland, MI

  • Fast, courteous, & reliable service. I have been going to Beechwood Automotive for several years and am extremely satisfied. I feel comfortable going to Beechwood and do not worry about being taken advantage of like I have at some other places.
    -Anonymous - Near Holland, MI

  • Excellent! Jim is very knowledgeable and thorough. He gathered as much information from me as he could about what the vehicle was doing, and quickly had an idea of what might be the problem. While he spent a lot of time with my vehicle (it was a bit of a stumper), he did not charge me an arm and a leg to do so. I appreciated his honesty and did not feel like I was being taken advantage of at all. I would definitely recommend Beechwood Automotive to my friends and family.
    -Kelly M. - Near Holland, MI

  • very honest people. very friendly. my car was broke down. i brought it to them. they had me fixed up in no time. fast and cheap. very happy i would recommend them to everyone. defiantly going back. thanks Jim
    -Kevin F. - Near Holland, MI